Get in Touch With Us

This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about casinos not on GamStop for UK readers. We do not run any of the casinos listed on this site, we cannot access your account, release a withdrawal or overturn a decision made by an operator — but we can explain terms, point you at the right complaints route, and correct anything we have published that is wrong.

How to reach us

Email is the only channel we operate. Write to [email protected] and a person will read it. We aim to reply within two working days; corrections requests are prioritised over everything else.

Messages get answered faster when they include the casino name, the date, the exact bonus or payment term you are asking about, and a screenshot or copy-paste of the wording involved. Please do not send passwords, full card numbers, or copies of identity documents — we have no use for them and no reason to hold them.

What we can help with, and what we cannot

You contact us about	What we can do
A bonus term you do not understand — wagering, game contribution, max bet, expiry, cashout caps	Explain how the mechanic normally works and what to check in the operator's own terms
Something on this site looks wrong or out of date	Re-check the source, amend or remove it, and note the date of the change
A delayed withdrawal or a KYC hold at a casino	Explain the usual verification and source-of-funds process and point you to the operator's complaints procedure and its licensing body
You want a casino added, reassessed or removed	Consider it on the same research criteria as everything else; being an advertiser does not qualify a site
Gambling is causing you harm	Point you to GamCare, GAMSTOP and blocking software — see the section below
Access to your casino account, funds, bonus credit or a dispute ruling	Nothing. We are not the operator and hold no authority over them

How this site makes money

Some links to casinos on redcliffecaves.org.uk are commercial. If you open an account through one, the publisher may earn a commission. That arrangement does not buy a position in our rankings, a rating, or favourable wording, and it does not change what we write about a site's weaknesses. If you think a review reads like an advert, say so in your email and quote the line — that is exactly the kind of message we want.

Questions about the casinos we list

Most reader mail concerns a handful of headline welcome offers. Below are three of the offers we are asked about most, with the conditions readers most often miss. Full assessments sit on our trusted non GamStop casinos comparison.

Betmica — the biggest headline figure, and the most conditions

Betmica sits at the top of our list (editorial rating 10.0) largely because it advertises the widest package in this group: a welcome offer of 570% up to £5,700 plus 270 free spins. Readers usually write in because the number looks implausible, and the honest answer is that a percentage that size is spread across staged deposits and attached to wagering requirements, maximum bonus bet caps and a cap on what can be converted to withdrawable cash. Treat the £5,700 as a ceiling that assumes deposits most people will never make, not as a sum on offer. Verify the current terms on the operator's own page before depositing — advertised offers change without notice, and our figures were checked on 23 September 2026. Limitation: the largest headline in this list also carries the most conditions to read, and a big percentage match makes the wagering total larger in cash terms, not smaller.

Kikibet — a GBP-denominated offer, which matters for UK readers

Kikibet (editorial rating 9.9) advertises 350% up to 5,555 £ with 300 free spins. We flag it on this page because it quotes in pounds, which removes one common source of reader complaints: currency conversion. When an offer is stated in euros or dollars and your card is in sterling, the amount you actually receive and the amount you must wager both move with the exchange rate, and your bank may add a conversion fee on top. Limitation: sterling pricing tells you nothing about withdrawal speed, and free spins here — as almost everywhere — normally carry their own wagering requirement on winnings, separate from the deposit match.

Betninja — a flat cash figure that is easier to model

Betninja (editorial rating 9.9) advertises a £1,000 bonus and 100 free spins for all new players. It appears here because a fixed cap in pounds is the easiest offer in this group to work out in advance. A worked example of the arithmetic readers ask us to check: if a £100 deposit is matched to £100 and the wagering requirement is 40x the bonus, you would need £4,000 of qualifying stakes before a withdrawal is possible — and if table games contribute only 10%, the same £4,000 target takes £40,000 of blackjack or roulette stakes. Confirm the multiplier and contribution table on the operator's site; we do not set them. Limitation: "all new players" still means eligibility conditions apply, including minimum deposit, country restrictions and one account per household.

Others we are regularly asked about include WinnerIsland (welcome bonus up to €1,000 +100 free spins), Zombillion (250% up to £4000 + 200 free spins), Smash Casino (600% up to €10,000 slots welcome package), Nightluck (€6,400 + 280 FS + 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 + 25% cashback) and Daytonaspin (255% up to £4500 + 255 free spins). Where an offer is quoted in euros or dollars, expect conversion to apply against a sterling card.

Payment and withdrawal questions we can answer

We cannot see your cashier, but we can explain how the money side usually works at casinos outside the GamStop scheme, and what to check before you commit.

• Cost of taking part — the only unavoidable cost is your own deposit. Minimum deposits at sites of this type are commonly in the £10 to £20 range, and a bonus almost always has its own qualifying minimum that can be higher than the site's.
• Debit cards — the standard UK method. Credit cards are banned for gambling in Great Britain, and some UK banks decline gambling transactions to overseas operators regardless of the casino's own acceptance.
• E-wallets and PayPal — e-wallet availability varies site by site. PayPal is rarely offered by casinos outside the British licensing regime, so check the cashier rather than assuming it is there.
• Bank transfer — usually available for larger withdrawals, usually the slowest route, and sometimes subject to a minimum.
• Cryptocurrency — offered by some operators in this space. It sidesteps bank blocks but adds price volatility and network fees, and it is not covered by card chargeback protection.
• Fees and conversion — casinos may charge nothing while your bank charges a non-sterling transaction fee. If the account is denominated in euros or dollars, every deposit and every withdrawal converts.
• Timings and limits — processing time is the operator's internal review plus the payment rail's own clearing time. Weekly and monthly withdrawal caps are common and are the single most frequent cause of the delay emails we receive. Read the cashier limits before, not after.
• Verification — expect KYC identity checks, and source-of-funds checks on larger sums. These are normal, they are not evidence of bad faith, and completing them early shortens payout time.

If a payout is stuck, contact the casino's own support first, in writing, and keep the thread. If that fails, escalate through its published complaints procedure and then to the authority named on its licence page. Tell us as well — a pattern of the same complaint about the same operator changes how we write about it.

What these sites actually offer

Readers sometimes email asking what "not on GamStop" sites contain compared with British-licensed ones. Broadly, the same categories: slots, from low-volatility spin-filler titles to high-volatility games and progressive jackpots; RTP figures published per game, usually in the 94–97% band, which describe long-run averages rather than what any session will do; live dealer rooms streaming blackjack, roulette and baccarat with real croupiers; and RNG table games. Game libraries come from third-party software providers, and mobile play is generally browser-based rather than app-based. We do not publish game counts, because operators change them constantly and we cannot verify them.

The sportsbook side

Several operators in this space run a sportsbook alongside the casino, often on a shared wallet so one balance covers both. Expect pre-match and in-play markets, accumulators, bet builders, cash-out on eligible bets and esports markets. Sports free bets work differently from casino bonuses: instead of wagering multiples, they usually attach minimum qualifying odds — 1.80 or 2.00 in decimal terms is typical — and return winnings only, not the stake. A shared wallet also means casino bonus terms can restrict sports betting while a bonus is active, which trips up readers regularly. If that has happened to you, send the term and we will explain it.

Eligibility, regulation and the limits of what we publish

You must be 18 or over to gamble. The casinos covered here operate under overseas licences — Curaçao is the most common — rather than a UK Gambling Commission licence, and GamStop self-exclusion does not reach them. That is the whole point of the category and also its main risk. Accepting a customer from Great Britain is not the same as being authorised to serve that customer: the UKGC's remit covers Great Britain, Northern Ireland is regulated separately, and an overseas licence means overseas dispute resolution, overseas consumer protection and no recourse to a British regulator. No casino is completely safe, and we will not tell you one is.

If you are contacting us because gambling has stopped being entertainment, please take that seriously. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours. GAMSTOP self-exclusion covers British-licensed sites for six months, one year or five years and cannot be reversed early. Blocking software such as Gamban or Gamblock, plus bank-level gambling blocks and deposit or loss limits set inside your account, closes gaps that GAMSTOP alone does not. We will always point you to these rather than to an operator.

How we assess the casinos we write about

Our ratings are editorial judgements from desk research, not customer review scores and not the result of us depositing or playing. We have not tested withdrawals. We look at published licensing details, ownership where it is disclosed, the full bonus terms rather than the banner, cashier methods and stated limits, the spread of games and providers, the complaints and support routes on offer, and the responsible-gambling tools in the account area. Advertised payout speeds are reported as claims, not as measurements. Where something is unverified, we say so. If you can evidence that one of our conclusions is wrong, that evidence outranks our rating.

Before you write

A short checklist that saves a round trip:

1. Name the casino and the date of the event.
2. Quote the exact term or message you are querying.
3. Say what outcome you want — an explanation, a correction, or a pointer to the right complaints body.
4. Leave out account credentials and identity documents.

Send it to [email protected]. If you would rather read first, start with our comparison of non GamStop casinos we currently rate and come back with the specific question it leaves unanswered — those are the messages that improve the site.